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After receiving the customer's advance payment, will they worry about us running away? What if there are quality issues and then they can't reach anyone?
It's understandable that new customers often have such concerns. After all, they haven't met each other, know little about each other, and sometimes the payment can be tens of thousands of yuan.
Recently, there was a customer who needed flip-page instruction labels. They searched everywhere for a suitable source manufacturer. A friend told them that when it comes to quality, manufacturers in Dongguan are better.
So the customer found us, Jinxin Packaging, through various channels. At first, they said they wanted to make a sample first, but due to tight delivery time and the time wasted in searching for manufacturers of flip-page instructions, they later requested to directly trial-produce 20,000 pieces according to the samples they provided.
Before we even shipped the first batch, the customer added an order of 160,000 pieces. I guess the customer must have been on tenterhooks. After all, without a sample, they directly increased the order. If there really were problems, the loss would not just be the value of this batch of goods. They had already booked the shipping schedule, and any delay was unaffordable.
But in the end, the goods were delivered on time. The customer called to express thanks, saying that if they had found us earlier, they could have taken more projects. When they were looking for us, their end customer actually had designated other suppliers, but after asking around in the industry, they heard negative feedback, so they chose to develop their own suppliers – and we didn't let them down.
The reason why this customer dared to take such a risk and increase the order without a sample is that during the communication with us, they could feel our professional level and learn about the types of customers we have served, which made them confident that our quality would not be poor. Therefore, after confirming the quantity, they directly arranged the advance payment.
In fact, I think what customers lack is not a supplier, but a reliable one. I often hear customers complain that their existing suppliers can't guarantee delivery times, shirk responsibility when quality issues arise and are not proactive in handling them, and even charge extra fees for re-supplying goods. All in all, cooperating with them is exhausting, and in the end, they can't take orders, so they have no choice but to look for new suppliers.
We are Dongguan Jinxin Packaging Technology. If you have the above troubles, you can come to us for a small trial order. You won't go bankrupt, and I won't get rich!
